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Frequently Asked Questions

  • What size is the Richway BioMat Professional 7000MX?

It is 74"x28", intended for full-body use by one person.

  • Who should choose the Professional BioMat instead of the Mini BioMat?

Choose the Professional if you want a mat you can lie on for whole-body sessions. Choose the Mini for targeted use on a chair, couch, travel setup, or specific body area.

  • What comes in the box?

Professional BioMat, hard-shell travel case with wheels, fitted cotton cover, 7000MX control box, documentation, and RI number.

  • Does it include a warranty?

Yes. The page links to a 3-year Richway warranty. Warranty terms should be summarized directly on the product page.

  • Is there a trial period?

You have 30 days to make sure the Biomat is performing to your expectations and worth the investment. No restocking fee, and no shipping cost.

  • How long does shipping take?

Typically a 2-3 day handling time plus 3-5 business days transit within the continental U.S. Seasonal or Promotional demand may result in a delay, but any delays will be communicated proactively and in a timely manner.

  • Is the BioMat Professional portable?

Yes. It includes a hard-shell wheeled travel case which is the size of a typical Checked Luggage

  • Can I add the BioMat Pillow?

Yes, You can add the pillow as an accessory to your order directly on this product page.

  • Who qualifies for the professional discount? 

Licensed or Certified practitioners, veterans, and first responders qualify. Credentials may be verified online through government license verification or manual follow up.

  • Are there contraindications or people who should not use it? 

Yes, the following conditions are contraindicated: Organ Transplants, External Pacemaker, and Renal or Kidney Failure. The following conditions should consult a physician and Use With Caution: Heat Sensitive MS, Radiation or Chemotherapy patients, Brain Tumor, Bypass Surgery, Internal Pacemaker, Diabetics, High Blood Pressure, New Born Babies, Infants, Pregnancy, Surgical Implants, Silicon Implants. Click Here for a more detailed understanding of "Use with Caution"